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Introduction to Operations Management 沃頓商學院MBA系列:作業管理導論

Remember the last time you went to a restaurant. What did you expect from that restaurant? You wanted to find something on the menu that you liked, you wanted the meal to be prepared according to high quality standards, you wanted to get it quickly and didn’t want to pay too much money for it. Now, remember the last time you went to a doctor’s office or a hospital. What did you want the doctors and nurses to do? You wanted them to provide the right care for you, you wanted the care delivered with great quality, you wanted to get the care quickly, and you (or your insurance) didn’t want to pay too much for it.

Put differently, the management skills that you need to run the operations of a restaurant are the same that you need to run a hospital. And these are the skills you will learn in this course. Specifically, you will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality standards. In short, you will learn how to analyze business processes and how to improve them. Along the way, you will learn about topics such as Lean Operations, Six Sigma, and the Toyota production system, you will hear about bottlenecks, flows rates, and inventory levels. And, much, much more.

旁聽永遠免費,若想要結業證書可購買 $95美元「Verified Certificate」方案。

英文版: http://goo.gl/krgiad
中文版: http://goo.gl/XaPCEe


詳細資料
開課日期: 
  • 2016-10-03
開課平台: 
  •  
學  費: 
  • 完全免費!
上課模式: 
  •       
中文字幕: 
 開始上課